General Statement of Duties

Ensures that the supports and services identified as part of the individualized Services Plan are met and maintained.  Advocates for the consumers they serve and ensures that accurate and current records are maintained.

Distinguishing Features of the Class

This position is responsible for acting as a direct link and advocate between the consumer and their services and supports.

Illustrative Examples of Work

  • Ensures completion of all waiver enrollment documents.
  • Works with consumer and their family and/or advocate to develop and maintain an annual individualized service plan (ISP).   This service plan is to be reviewed on a 6-month basis.
  • Visits with consumer on a minimum of once a month and documents the visit.  The purpose of this visit is to discuss the services and supports being provided to the consumer and ensures that these supports and services are meeting their needs and desires.
  • Actively seeks and obtains services and supports desired by the consumer.  Ensures documentation of this activity by maintaining and updating the Service Coordination Agreement Activity Plan on a regular basis.
  • Ensures completion of Monthly Service Coordination Notes.  All notes must contain the following information:  the consumer’s name, date, description of what happened at meetings, documentation of significant events, information about satisfaction/dissatisfaction of services and supports, health and safety concerns, documentation (every six months) of ISP review, Medicaid Service Coordinator’s signature and title.
  • Visits the consumer in their home on a minimum of once every three months and completes a SCOR report.
  • Ensures completion of the annual Level of Care (LOC).  Ensures that documentation required to complete the annual LOC is updated on an annual basis.
Desirable Qualifications

The minimum requirement is an Associate’s degree in a health or human services field or an RN.  A candidate for A Bachelor’s degree may meet this educational requirement by providing a letter from his or her college verifying completion of course work equivalent to an Associate’s degree in a health or human services field.

One year of experience is required working with people with developmental disabilities or as a service coordinator with any population.  A Master’s degree in a health or human services field can substitute for experience.

Interested candidates should submit resume and cover letter to the Human Resources Department, attention: Germain Tillery at: