General Statement of Duties
The Switchboard Operator acts as a receptionist and is responsible for answering incoming calls to the agency, as well as for placing out-going calls as instructed.
Distinguishing Features of the Class
Under general supervision, responsible for relaying incoming and outgoing calls and the transfer of calls. At times, work may involve dealing with people under a great deal of stress.
Illustrative Examples of Work
- Answers incoming calls and relays them to the proper extensions.
- Places long-distance calls and may be asked to place local and interoffice calls.
- Answers routine questions and directs other questions to proper persons.
- Keeps records of long-distance calls and collect calls, telegrams, and messages to be delivered.
- Acts as a receptionist.
- Performs clerical duties when volume of work permits.
- Trains and oversees the work of relief operators.
- The switchboard operator who works in the administration building during the day must operate the FAX machine.
Required Knowledge, Skills, and Abilities
- Ability to learn the operation of the communications system.
- Ability to speak clearly and distinctly, in a well-modulated and pleasant voice.
- Ability to understand and carry out oral and written instructions.
- Ability to keep records.
- Ability to establish and maintain effective working relationships with co-workers, supervisors, and clients.
- Ability to develop and maintain effective public relations for the agency.
Previous experience as a receptionist, telephone operator, or in some other capacity dealing with the public.
Email resume and cover letter to Brooklynfirstname.lastname@example.org
Fax to: Human Resources Department (718) 260-8863